Store FAQ’s

Frequently Asked Questions

When can I expect to see my gift?

Gift Ordered Before November 19, 2021

All gifts ordered before November 19, 2021 were shipped. Please know that Gift Rochester made all shipping deadlines, but shipping delays have been reported. If your gift has not arrived by mid-January, please contact us at support@giftrochester.com.

______

Gift Ordered in December 2021

All gifts ordered in December were shipped by Tuesday, December 22. Final day to pick up gifts was also by 6pm on December 22.

What should I do if I didn't pick up my gift by December 22?

Pick up is available until 6pm on December 22. After that time, please contact support@giftrochester.com to set up a time in January to pick up your gift.

My gift was shipped, but I have not received it. What can I do?

Please know our Gift Rochester team met all shipping deadlines. If you ordered holiday gifts for shipment, they were mailed and are currently in transit. We’ve been informed that shipping companies are experiencing delays this season. We see this as a positive sign that there is so much giving going on in our area! We appreciate your patience and hope your items arrive soon. If your gift has not arrived by mid-January, please contact support@giftrochester.com.

Can I edit my order?

Any changes required after checkout must be sent to support@giftrochester.com within 5 business days of placing an order. Please remember all sales are final.

Will I receive a separate voucher for every gift purchased?

Yes. For multiple gifts purchased of the same item on the same order, vouchers will be printed in the total quantity ordered and distributed accordingly.

Will gift experience vouchers be emailed?

No. All gift vouchers will be paper copies available for pickup or shipping. Technical issues, redemption management and safety concerns all contributed to the decision to use paper vouchers.

Can my employees exchange or return their gift?

No. All sales are final. Any changes required after checkout must be sent to support@giftrochester.com within 5 business days of placing an order.

How can I contact Gift Rochester with questions or concerns?

Please email support@giftrochester.com with questions.

How can I become a 2022 vendor?

Looking for a last minute gift for your employees or have some gift recognition funds to use before the year end? Check out Gift Rochester’s new local coffee/pasty and lunch voucher program. Purchase vouchers for your team and they gain access to a list of coffee or lunch choices where vouchers can be redeemed locally. Give the gift of choice – while supporting local businesses. Contact us to purchase these cards, or to be included as a local vendor for the coffee and/or lunch program