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You’ve got questions.

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Mayo Clinic Managers,

Thank you for shopping with Gift Rochester! We are excited to announce that Mayo Clinic purchased $257,786.95 in merchandise from businesses in downtown Rochester through our online ‘pop-up’ holiday store. That means 15,000 local gifts end up in the hands of our dedicated health care workers, while every single dollar spent goes back into the hands of our downtown business community.

Your gifts are being prepared by our downtown local businesses and will ready for pick up by Friday, December 4.

 

For physical gift items purchased, there will be instructions included on the voucher for the manager or staff to pick up the gift from the retailer. Gifts will be ready for pick up beginning on December 4 thru December 18. All shipments will be mailed by December 6.

 

For digital offers (mainly food items), the gift voucher is what staff will present to the participating restaurant to redeem their offer. Expiration dates are included on those offers. Managers and supervisors will need to distribute the gift voucher to the intended staff recipient.

 

For multiple gifts purchased of the same item on the same order, print or email that voucher the total quantity ordered. Each downtown business has a list of manager names, employee names, order numbers, and the total quantity purchased for each gift that they will reference at the time of use.

1. Redeem Vouchers From Email

You should have received an Order Complete email on Tuesday, December 1 with a link to download your gift vouchers and a breakdown of your total order. You can download your vouchers directly from this email.

 

Didn’t receive an email? No problem. You can also log into your account at https://giftrochester.com/my-account/ to access your order history and download vouchers for gifts purchased.

Gift Rocehster Step 1

2. Download Vouchers From Online Account

Log Into Account

If you never received an email, this most likely means your mail server has blocked it. No problem. You can also log into your account at https://giftrochester.com/my-account/ to access your order history and download vouchers for gifts purchased.

Upon ordering you should have received an email to set up your password after checking out. If you did not save this email, you can easily click ‘Lost your password” or reset your password here: https://giftrochester.com/my-account/lost-password/

Gift Rocehster Step 2

Click the Download Tab

Once you have successfully logged into your Gift Rochester account, navigate to the ‘Downloads’ tab to view and download your available vouchers.

Gift Rocehster Step 4

Frequently Asked Questions

The Gift Rochester shop has closed, what to expect next?

If you took advantage of the opportunity to shop from downtown Rochester business this year to recognize your staff, orders are now being processed.  Managers and supervisors who placed orders will be receiving an email on Nov. 30 from Gift Rochester with the gift voucher for each staff member purchased for. For physical gift items purchased, there will be instructions included on the voucher for the manager or staff to pick up the gift from the retailer. Gifts will be ready for pick up beginning on Dec. 4. All shipments will be mailed by Dec. 6. For digital offers (mainly food items), the gift voucher is what staff will present to the participating restaurant to redeem their offer. Expiration dates are included on those offers. Managers and supervisors will need to distribute the gift voucher to the intended staff recipient.

 

The partnership between Employee Recognition and Gift Rochester to bring locally sourced gifts for purchase with Employee Recognition funds this holiday season was a great success. Over $257,000 was purchased from downtown businesses through this program and will directly benefit those businesses. Mayo Clinic raised the idea for this collaboration as a way to support local downtown businesses impacted by the COVID-19 pandemic and as an alternative to typical holiday gatherings, which are not possible this year.

 

For questions related to your order or to share feedback on this program, please contact Rachel Stigge.

 

More information and instructions are available on the Gift Rochester intranet page.

Will I receive a separate voucher for every gift purchased?

For multiple gifts purchased of the same item on the same order, print or email that voucher the total quantity ordered. Each downtown business has a list of manager names, employee names, order numbers, and the total quantity purchased for each gift that they will reference at the time of use.

Will contactless pick-up be offered by the retailers?

Each downtown business is responsible for adhering to state mandated and CDC guidelines. That may or may not include curbside pick up, depending on the business’s capabilities.

If I shipped my gift, do I need to do anything on my end?

No. The local businesses have received your order, employees name, and address where the gift will be shipped to. They are taking care of all shipping directly, so the only thing you need to do is let your employee know a gift is on it’s way!

When can I expect to see my gift?

All physical gifts will be ready for pick up at the local business’s location by Friday, December 4th – thru Friday, December 18th.

All gifts will be shipped by Friday, December 4th.

If you are giving a digital gift, the PDF voucher will be emailed to the Mayo Clinic manager or supervisor by Tuesday, December 1st. Mayo Clinic managers are responsible for emailing the voucher to your employee to use at the local business.

Can I continue to order these products after Gift Rochester is over?

We hope you love these products! If you are interested in getting additional items, you may contact the downtown business directly.

What precautions are taking place for COVID-19

Each downtown business is responsible for adhering to state mandated and CDC guidelines. We are limiting additional contact points by having the employees pick up their gift from the downtown business.

Can I edit my order?

No. All orders have been processed and sales are final.

Can my employees exchange or return their gift?

No. All sales with Gift Rochester are final.