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Frequently asked questions

The Gift Rochester shop has closed, what to expect next?

If you took advantage of the opportunity to shop from downtown Rochester business this year to recognize your staff, orders are now being processed.  Managers and supervisors who placed orders will be receiving an email on Nov. 30 from Gift Rochester with the gift voucher for each staff member purchased for. For physical gift items purchased, there will be instructions included on the voucher for the manager or staff to pick up the gift from the retailer. Gifts will be ready for pick up beginning on Dec. 4. All shipments will be mailed by Dec. 6. For digital offers (mainly food items), the gift voucher is what staff will present to the participating restaurant to redeem their offer. Expiration dates are included on those offers. Managers and supervisors will need to distribute the gift voucher to the intended staff recipient.


The partnership between Employee Recognition and Gift Rochester to bring locally sourced gifts for purchase with Employee Recognition funds this holiday season was a great success. Over $257,000 was purchased from downtown businesses through this program and will directly benefit those businesses. Mayo Clinic raised the idea for this collaboration as a way to support local downtown businesses impacted by the COVID-19 pandemic and as an alternative to typical holiday gatherings, which are not possible this year.


For questions related to your order or to share feedback on this program, please contact Rachel Stigge.


More information and instructions are available on the Gift Rochester intranet page.

Can I order my personal gift from Gift Rochester this holiday season?

At this time Gift Rochester is only offering gifts for Mayo Clinic Managers to purchase for their staff. Stay tuned for more Gift Rochester options.

What if my employee lives out of state? Can it be shipped?

Absolutely. Please contact us to arrange shipping for an additional fee.

Will contactless pick-up be offered by the retailers?

Each downtown business is responsible for adhering to state mandated and CDC guidelines. That may or may not include curbside pick up, depending on the business’s capabilities.

Do I have to order the same item for my entire staff or can it vary?

You may order several items for your staff and even label which gifts are for whom.

When can I expect to see my gift?

The gifts will be available for pick up by employees on December 4-18.

Can I label who gets what gift for each of my employees?

Yes, you can include a name on each item by putting their name in the notes.

What if I want to change my gift after the order is placed?

Any changes must be made within 24 hours after the order is placed. Please contact us as soon as possible to make any adjustments.

Can I continue to order these products after Gift Rochester is over?

We hope you love these products! If you are interested in getting additional items, you may contact the downtown business directly.

What precautions are taking place for COVID-19

Each downtown business is responsible for adhering to state mandated and CDC guidelines. We are limiting additional contact points by having the employees pick up their gift from the downtown business.

Can my employees exchange or return their gift?

No. All sales with Gift Rochester are final.